Shipping & Returns Policy
Thank you for shopping with Secret Place!
Order Processing: Orders are typically processed within 1 business day, excluding weekends and holidays.
Shipping & Delivery: We currently ship within the United States. Shipping costs and estimated delivery times are calculated at checkout. Delivery times may vary due to carrier delays or unforeseen circumstances.
Order Tracking: Once your order ships, you'll receive a confirmation email with tracking information, when available.
Returns: All return requests must be made within 7 days of delivery. Please contact us within this timeframe to request a return.
Order Changes & Cancellations: Contact us as soon as possible to make changes or cancel an order. Once shipped, orders cannot be modified.
Lost or Damaged Packages: If your package is lost, damaged, or delayed, please contact us for assistance.
For any shipping or return questions, please reach out to our customer support team.
